Financial services are a vital part of any country’s economy. They allow people to get loans for their homes, education, vehicles, and many other needs. They also enable individuals to save for their retirement, down payments, and other goals. They also help businesses to grow and expand.
The pros of a career in financial services include:
Professionals in this field often enjoy excellent job satisfaction, and they are able to work virtually anywhere because so many financial firms have global offices. This is great news for those who are interested in exploring a variety of cultures and environments.
The cons of a career in financial services include:
There are many challenges facing the sector right now. These challenges range from cyber and financial crime, to new financial service technologies and FinTech, and the changing face of the customer.
In addition, traditional financial services firms will be challenged to accelerate customer value creation in light of accelerating digital disruption. Alternatively, they could risk conceding an increasingly significant share of customer attention and wallet to the ‘big tech’ players that are gaining ground.
As more consumers rely on digital channels to manage their financial lives, it’s essential that they can reach customers across a range of platforms with simple, fast, and effective customer service. This requires solutions that unify customers’ preferred channels – including social, messaging, email, voice, SMS, and even Google and Apple reviews – in minutes rather than days.